1. Flight Refunds
Refunds for flight reservations are subject to the specific policies of each airline and the type of fare booked:
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Refundable Tickets: Eligible for refunds upon cancellation, though some airlines may apply cancellation or processing fees.
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Non-Refundable Tickets: Typically not eligible for cash refunds. However, you may be entitled to travel credit or a voucher for future use, based on the airline’s policy.
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How to Request a Refund: Refund requests can be submitted via your Clever Flyer account or by contacting our customer support team. Processing durations vary by airline.
2. Hotel Booking Refunds
Each hotel may have unique cancellation and refund policies, which depend on the booking type and terms selected:
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Flexible Bookings: Refunds are usually possible if the cancellation occurs within the hotel’s designated cancellation period (e.g., 24 to 72 hours before check-in).
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Non-Refundable Rates: Some discounted or promotional rates may be ineligible for refunds. Always review the terms prior to booking.
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Refund Process: Once your refund is approved, the amount will be returned to your original payment method. The time it takes to appear in your account may vary depending on the hotel and your bank.
3. Cruise Booking Refunds
Cruise refund eligibility is governed by the cruise line’s policies, which vary depending on the itinerary, cabin selection, and how early the cancellation is made:
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Advance Cancellations: Generally qualify for partial or full refunds if processed 60–90 days before the departure date.
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Closer to Departure: Cancellation penalties may increase as the departure date approaches. Some last-minute cancellations may not be refundable.
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Refund Assistance: Clever Flyer is available to help you submit and manage refund requests directly with the cruise provider.
4. Car Rental Refunds
Car rental refunds follow the cancellation rules of the specific rental company:
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Free Cancellations: Most providers offer full refunds if canceled 24–48 hours before the scheduled pick-up time.
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Late Cancellations: May result in a partial refund, minus any applicable fees.
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No-Show Policy: No refunds are issued if the car is not picked up and no cancellation notice was given.
Refunds can be initiated through your Clever Flyer account or by reaching out to our support team.
5. Refund Processing Time
Once a refund is approved by the respective provider (airline, hotel, cruise, or rental agency), we will begin processing your refund:
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Processing Time: Refunds typically take 7–14 business days to reflect in your account, depending on your payment method and financial institution.
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Service Fees: Any applicable Clever Flyer service fees (as disclosed at the time of booking) will be deducted from the refund amount.
6. Provider-Initiated Refunds
In the event that a flight, hotel, cruise, or rental service is canceled by the provider, Clever Flyer will assist in obtaining a full or partial refund in accordance with the provider’s policy. We aim to resolve such situations promptly and minimize any disruption to your travel plans.
7. Travel Credit or Vouchers
For certain non-refundable bookings, service providers may issue travel credits or vouchers instead of refunds. These can often be used toward future travel within a specified timeframe. Our support team will ensure these credits are tracked and applied correctly when you’re ready to book again.
8. Travel Insurance Recommendation
We recommend that travelers consider purchasing travel insurance, which often includes coverage for cancellations or travel interruptions. Insurance policies can offer added refund protection, enhancing your travel security and peace of mind.
9. Contact Us for Refund Support
If you need help with a refund or have questions regarding your cancellation, don’t hesitate to reach out:
Clever Flyer
Email: support@cleverflyer.com
Phone: +1 888 885 7137
Our support team is available 24/7 to assist with refund requests and provide a hassle-free experience.